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How do I label feedback?

Feedback Labeling is created to ease the collaboration within your team. You can do this by adding labels to specific feedback you’d like to focus on, batch assigning and/or filtering.

Here’s the process for Labeling a Feedback:

  1. Once you are on the Insights Page and have selected an Article, choose the feedback you’d like to add a label to.
  2. Click on the “actions” icon (three vertical lines)
  3. Click “Label as” and 
  4. Choose one of the already created labels or
  5. Create new label, by clicking “add new label” - This will open a window for you to add label name and choose label color.
  6. You will also have the option to edit labels. - This will open a pop-up window with all the labels and their editing options.