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Introduction

What does Askem consist of?

There are 3 parts of the Askem Product:

Askem Plug-in is the Buttons Set that is shown on your website and
Askem Dashboard is the place where you see your collected data (reactions, feedback, scores…)
Askem Reports is summarised customer feedback data in a structured format

What is Askem?

What does Askem consist of?

When can I start using Askem?

How do I add the Button Set on my website?

When can I see any feedback?

Where is the feedback on the Dashboard?

What is Feedback Assigning?

How do I assign feedback?

How do I use feedback status?

How do I add notes to feedback?

How do I delete feedback?

How do I label feedback?

How do I anonymize feedback?

Favorite articles list and how to use it?

Button Set Creation

How do I edit my Button Set?

How do I edit the Reaction Buttons in my Button Set?

How do I remove Reaction Buttons from my Button Set?

What are allowed domains?

What are test domains?

What is “Your API Key” used for?

What are categories?

How do I set up categories?

How many categories should I have?

What are Askem Reports?

How do I build my report?

Can I create/push a report for someone else?

How often will I receive my reports?